Francisca Martínez Hernández

Helping Make the Billing Process Feel Less Stressful

Questions about insurance, billing, or claims can sometimes feel overwhelming, especially when you're already focused on taking care of yourself or your family.

My goal is to make that part of your experience as simple and stress-free as possible.

Whether you're trying to understand your insurance benefits, have questions about a statement, or need help navigating the billing process, I want you to know there's someone here who is happy to help. You shouldn't have to figure it all out on your own.

Supporting Clients Behind the Scenes

I bring more than 10 years of experience in healthcare administration and medical billing, with a background in insurance verification, claims management, and billing support.

While much of my work happens behind the scenes, I know how important it is to the overall client experience. Every insurance verification completed, every claim submitted, and every question answered helps make it easier for clients to focus on what matters most—their care.

I take pride in providing accurate, timely, and compassionate support for both our clients and our clinical team.

Here to Help Every Step of the Way

I can assist with:

• Insurance verification
• Billing questions
• Claims support
• Payment inquiries
• General billing assistance
• Spanish and English communication

I believe everyone deserves clear answers and respectful service, and I strive to make every interaction helpful, professional, and welcoming.

More Than Billing

As a bilingual professional fluent in both English and Spanish, I enjoy helping people feel comfortable asking questions and getting the information they need.

I understand that navigating healthcare can sometimes feel confusing, and I believe kindness, patience, and good communication can make all the difference.

Whether I'm assisting a client or supporting our providers behind the scenes, my goal is always to help create a positive experience from beginning to end.

At Greater Houston Counseling Services, we're committed to making every part of your experience, from your first phone call to your final appointment, as supportive and seamless as possible, and I'm proud to be part of the team that helps make that happen.